shipping-policy

 Shipping Policy

At FLOOF, we want your order to reach you safely and as quickly as possible.

Delivery Time

Orders are usually delivered within 2–5 business days within Egypt.

Delivery times may vary depending on your location and circumstances outside of our control.

Shipping Fees

We offer shipping across Egypt.

Shipping fees are calculated at checkout and may vary depending on your location and order.

From time to time, FLOOF may offer free shipping promotions. Any applicable free shipping offer will be clearly mentioned at checkout or during the promotion.

Order Processing

Orders are processed within 1–2 business days after they are placed.

Once your order has been shipped, you may receive a confirmation message with your delivery details.

Please make sure that your shipping information, including your phone number and address, is accurate when placing your order.

Delivery Issues

If you are unavailable when the courier attempts delivery, the courier may contact you to arrange another delivery attempt.

Additional delivery fees may apply in case of repeated failed delivery attempts due to incorrect information, customer unavailability, or refusal to receive the order.

Incorrect or Incomplete Address

FLOOF is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If an order needs to be reshipped due to incorrect information provided by the customer, additional shipping charges may apply.

Damaged Orders

If your order arrives damaged, please contact us within 48 hours of receiving your order and provide photos or videos of the package and product.

Our team will review the issue and assist you with the next steps.

Contact Us

If you have any questions regarding your order or shipping, please contact our customer service team.

Thank you for choosing FLOOF.