refund-policy

 Refund & Exchange Policy

At FLOOF, we want you to be completely satisfied with your purchase.
If, for any reason, you are not, we offer an easy and hassle-free exchange and refund policy.

 Eligibility

- Refund or exchange requests must be made within 14 days of receiving your order.
- The product must be in its original condition and must not have been used, washed, damaged, or altered.
- The product must be returned with its original packaging and tags, if applicable.
- Products that have been used or damaged after delivery are not eligible for return or exchange.
- Each order is eligible for one exchange or refund request only.

Refunds

Once your returned product is received and inspected, we will confirm whether it is eligible for a refund.

Approved refunds will be issued using the original payment method, unless otherwise agreed.

Please note that delivery fees are non-refundable.

Exchanges

If you would like to exchange your product for another size, color, or available option, please contact us within 14 days of receiving your order.

Exchanges are subject to product availability.

If the requested item is unavailable, you may choose another available product or request a refund, subject to the terms of this policy.

Sale & Discounted Items

Products purchased during a sale or using a discount code are eligible for exchange or refund, subject to the same eligibility conditions above.

Refunds for discounted products will be based on the actual amount paid by the customer.

 Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order.

We may request photos or videos of the product to verify the issue.

If the issue is confirmed to be our responsibility, we will provide a replacement or full refund at no additional cost to you.

on-Returnable Products

Products cannot be returned or exchanged if they:

• Have been used or washed.
  - Are damaged by the customer.
  - Are missing their original packaging or tags.
  - Show signs of wear, stains, or damage.                                                                                                                                                                                                                                                                                                                                             

  Return Shipping

  For returns or exchanges due to a change of mind, size preference, or any reason unrelated to a defect or mistake on our part, the customer is responsible for the return/exchange shipping fees.

  If the product is defective, damaged, or incorrectly sent, FLOOF will cover the applicable shipping costs.

   How to Request a Refund or Exchange

  To request a refund or exchange, please contact us through our customer service channels and provide:

  - Your order number
  - The product you would like to return or exchange
  - The reason for your request
  - Photos or videos, if applicable

  Our team will review your request and guide you through the next steps.

  Thank you for choosing FLOOF.